Terms of sale

1. CONDITIONS OF PURCHASE SELL

These general conditions of sale will be interpreted in the Spanish language and will be carried out in accordance with Spanish law.

You also have the right to go to the online conflict resolution platform of the European Union, which you can access at the following link:  http://ec.europa.eu/consumers/odr/

The website has a customer service and after-sales service which can be accessed through:

Steps to claim in online stores according to the OCU:

Try to reach an amicable agreement with the seller. In our case we have an email info@zealia.com , to which you can send your allegations.

On the contrary, you can directly put the claim in Consumption and give us the corresponding copy to the company, clarifying in the section Reason for the claim / Reason for complaint that it is not a refusal to offer the claim sheet but a normal procedure in stores on-line.

More information: 

https://www.ocu.org/consumo-familia/derechos-consumidor/consejos/como-reclamar

2. PRODUCT PURCHASE PROCESS

Once registered on the web, to proceed with the purchase of products, through the page you must select those that you want to add to the basket. The User must check the selected products and the quantity in order to validate them, in this step the total price and shipping costs involved in the shipment will be displayed, in addition to the choice of payment method.

The validation of the order by the User expressly implies knowledge and acceptance of these general conditions of use of the web.

2.1. User register

The possibility of registering as a Client is offered, said registration may be carried out as follows:

  • When the website is accessed, the user can register through the section "My account - if they do not have one, they only have to fill out a form.
  • Once registered, this information will be used to access future purchase sessions as a Client or to consult the information. For this it will only be necessary to enter e-mail and password in the boxes enabled for this purpose.

2.2. Payment of purchases

To process the payment, the User must follow the steps of the process that are indicated. The payment methods you can choose from are: Credit cards and Paypal.

The data related to this process will not be available to ZEALIA, only the payment processing entity will have access to it in order to manage payments and collections.

By authorizing the payment, you are confirming that the credit card is yours. For them, credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, ZEALIA will not be responsible for any delay or lack of between, preventing the formalization of the contract.

2.3. Confirmation of your order

After completing the purchase process, you will receive in the email address provided the detail and summary of your order by means of a confirmation email, it will be in this email where you can download your invoice in electronic format, constituting durable support, including all the relative information to purchase.

In addition, if you are registered, you can access the invoice through the "My account" section in the "Billing" section.

2.4. Product availability

Orders are subject to product availability. As it is e-commerce, all orders are subject to the availability of the products that will be updated online, and it may happen that there is a stock break. In the event that the selected items are sold out, we will refund any amount that you may have paid.

2.5. Product prices

All prices include VAT. 

The prices detailed in the initial file of the product do not include the participation in the shipping costs, unless it is indicated that it is free after the purchase amount established by ZEALIA and reflected in the shipping cost table. The participation in the shipping costs is also understood with all taxes included.

The User will be informed of the final price of their purchase, including its transport, before validating the payment.

2.6. Shipping prices

The shipping costs of the orders will be borne by the customer except when special offers are made by ZEALIA.

The corresponding shipping costs are detailed below:

Pick up at our facilities. Free shipping.

  • Shipping to Spain Peninsular: purchases equal to or greater than 55 euros free. In orders of lesser amount it carries a charge of € 3.95.
  • Shipments to the Balearic Islands: fixed postage 14.50 euros 
  • Shipments to some European countries:
    • France. Fixed costs 19.58 euros
    • Portugal. Fixed costs 17.57 euros 
    • Andorrra. Fixed costs 17.28 euros
    • Italy. Fixed costs 19.58 euros
    • Switzerland. Fixed costs 29.69 euros
    • Belgium. Fixed costs 19.58 euros
    • Luxembourg. Fixed costs 19.58 euros
    • Netherlands. Fixed costs 19.58 euros
    • Germany. Fixed costs 19.58 euros
    • Czech Republic. Fixed costs 22.59 euros
    • Austria. Fixed costs 19.58 euros
    • United Kingdom: 19.58 euros
    • Ireland: 19.58 euros
  • Shipments to other destinations: check the shipping price at info@zealia.com

2.7. Payment conditions

To make the payment of the order, the client must follow the steps of the process that are indicated. 

See two payment methods:

  • Card 
  • Paypal 

The customer declares that he has full capacity to make the purchase, being of legal age and being in possession of a valid credit or debit card issued by a bank that is acceptable to ZEALIA. The Client guarantees and takes responsibility that all the data provided on his card or Paypal are valid.

The data related to this process will not be available to ZEALIA, only the payment processing entity will have access to it in order to manage payments and collections.

2.8. Shipping and delivery times

Unless unforeseen or extraordinary circumstances occur, the order consisting of the products listed in the Shipping Confirmation will be sent according to the deadline indicated on the website for deliveries in the peninsula, according to the selected or predetermined shipping method and, in any case , within a maximum period of 30 days from the day after the order is placed.

Its delay does not imply cancellation of the order or any compensation.

If for any reason ZEALIA. cannot meet the delivery date, we will contact the buyer to give him the option to go ahead with the purchase by establishing a new delivery date or to cancel the order and a full refund of the price paid.

An order is considered delivered at the moment the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. Therefore, it is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.

Likewise, ZEALIA will not be responsible for non-delivery in the following cases:

  • If the data provided by the Users are inaccurate or false.
  • For any cause beyond ZEALIA derived from acts of God or force majeure.

During the validity of the State of Alarm [COVID-19] or its possible extensions, the deadlines for the return of products purchased by any modality, either in person or online, are interrupted. The calculation of the deadlines will be resumed at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, the extensions thereof loses force.

2.9. Return

To exercise the right of return, you can contact us through:

If the cause of the return is that the returned item is defective or does not correspond to what was requested in the order, ZEALIA will bear the costs of the return and new shipment, no later than 14 calendar days from the date on which the withdrawal is received. Customers have a return period of 2 business days from the date of receipt, within which the purchase can be revoked.

If the reason for the return is that the order is not satisfied, the customer will bear the costs of the return and new shipment. In this case the product must be in perfect condition, return it to its original box and pay the return shipping. Customers have a communication period of 2 business days from the date of receipt within which the purchase may be revoked.

Once the customer's shipment has been received at the ZEALIA facilities and verifying that the product is in good condition, the payments made by the User will be reimbursed, including the shipping costs (provided it is the least expensive modality offered per page), without any due delay and, in any case, no later than 14 calendar days from the date the customer's shipment is received. 

The refund will be made using the same means of payment as the employee for the initial transaction. 

However, all of the above, and as indicated by the General Law for the Defense of Consumers and Users, the right of withdrawal is excluded in those cases in which, due to the very nature of the goods to be acquired, it is impossible to carry it out. out, as well as if the following conditions are not met:

  • Goods that expire or deteriorate quickly
  • Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery
  • Goods that after delivery and taking into account their nature have been inseparably mixed with other goods

The products must be returned or delivered no later than 14 days from the date on which the withdrawal decision is communicated. 

You also have the right to go to the online conflict resolution platform of the European Union, which you can access at the following link:  http://ec.europa.eu/consumers/odr/

2.10. Warranty

In the event of a defective product, ZEALIA will proceed as appropriate to repair, replacement, price reduction or resolution of the purchase, steps that will be free for the consumer. ZEALIA is responsible for the lack of conformity that is manifested within a period of 48 hours from delivery.

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